Studio FAQs & Policies

We want you to have the best possible experience at our studio! Here are some of the questions we get asked regularly, as well as some important details about the policies we have in place to support you through your movement practice.

If you have any questions, please reach out to us at info@uncommonpracticepilates.com.

About Pilates …

  • Pilates is a movement practice using machines called Reformers. The controlled, precise movements target deep core muscles, building strength from the inside out. Research and personal experience testify to its efficacy in enhancing mental well-being, improving posture, increasing flexibility, and reducing stress and pain.

  • It can be, but it doesn’t always have to be. Our class schedule has a variety of difficulty levels, and the Pilates Reformer machine allows instructors to customize the resistance and movements for each student to find the right balance of support and challenge. Usually you can start moving in Pilates at your current fitness level, and continue to be challenged throughout your journey.

  • You don’t necessarily need to do anything before you start, as our introductory classes allow our instructors to help you get oriented and moving quickly and easily. However, if you have a pre-existing injury, we have introductory packages that will allow you to learn how to more safely practice modified movements as part of your rehabilitation. Book today if you feel ready, contact us if you have questions!

  • In general, Pilates can be a supportive form of movement with many injuries, which is why we have so many students who are referred by physical therapists and doctors. If you have questions about your specific situation, we would be happy to answer them!

About Classes…

  • You can easily book online using our user-friendly Walla scheduler by clicking the button at the top of this page.

    If you have tried that and need step-by-step instructions, here you go!

    Using the Walla App:

    Open the Walla App: Launch the app and get ready to find your perfect Pilates class.

    Select Schedule: Tap on the classes tab to browse through the available sessions.

    Find Your Class: Once you've found the class that fits your schedule and goals, it's time to make it official.

    Choose Reserve: Tap on the class, and then select the "Reserve" option.

    Book Now: Hit the "Book Now" button and watch the screen burst into celebration with a confetti confirmation page! It's official - you're booked!

    Add to Calendar: Don't forget to add this booking to your calendar, so you don't miss out on the fun.

    Invite a Friend: Feeling sociable? Add a guest to join you in the class and double the enjoyment.

    Select an Alternative Payment Method (If needed): Before finalizing, you can choose a different payment method. Just above the "Book Now" button, select your preference and apply it. Whether it's a credit card, a new card, your digital wallet, a different plan, or purchasing a new plan, Walla has got you covered.

    Booking Through the UP Pilates Website:

    Visit the Website: Head over to your studio’s website to find their class schedule.

    Log In: Use your Walla account credentials to log in. You'll find the login button either on the homepage or the class schedule page.

    Select the Class Schedule: Navigate to the class schedule and find the session you wish to attend, be it in-studio or virtual.

    Book Your Spot: Once you've made your choice, select "Book."

    Confirm Payment: Choose your preferred payment method for the class and confirm.

    Finalize Your Booking: Hit "Book Now," and you're all set for an amazing Pilates experience!

    There you have it – a simple and enjoyable way to book your next Pilates class using Walla software. Whether you prefer the convenience of the app or the familiarity of your studio’s website, getting into your next class is just a few taps away. Don't forget to bring your enthusiasm and your A-game to the studio. Happy Pilates practicing!

  • Street parking available on 38th Ave. and King Street. We have 3 parking spots available behind our building accessible by King Street.

  • Please arrive on time! We ask that students arrive no more than 5 minutes early for their class, to keep the space comfortable for other clients. Students who are 10 minutes or more late to class will not be permitted to join, and will be charged as a "late cancel."

  • Stepping into a Pilates studio can feel like entering a new realm. To ensure you're as comfy as can be while you're stretching, twisting, and strengthening, here's what to consider:

    Comfort is Key: Opt for clothing that lets you move freely in all directions. Think stretchy leggings or shorts and a fitted top that won’t ride up every time you stretch. You want to focus on your form, not fidgeting with your outfit!

    Skip the Bling: While accessorizing might be a part of your daily outfit, Pilates class is the time to keep it simple. Avoid clothing with zippers or metal decorations that can get in the way or even potentially scratch the equipment.

    To Sock or Not to Sock: Many Pilates lovers swear by grippy socks for extra traction on the studio equipment. They’re not a must, but if you’d like a bit more stability while you work on those planks and leg circles, they might just become your new best friend!

  • Packing for Pilates is all about the essentials. Here’s a quick checklist:

    Water Bottle: Staying hydrated is crucial, especially when you're working up a sweat. Bring a water bottle to keep at your side throughout the class.

    An Open Mind: Pilates can challenge your body in new and exciting ways. Come prepared to learn and grow, both mentally and physically.

    Grippy Socks (Optional): If you’ve decided to give them a try, don’t forget to pack them! They can really help in making sure your Pilates experience is slip-free.

  • We love your families, but your movement practice is a time to focus on YOU. Please refrain from bringing in your kids or pets during your class or session! Service animals are, of course, welcome anytime!

  • We totally understand that things come up, and you may not be able to attend a class that you've signed up for. However, we do have a 12 hour cancellation policy. If you have to cancel less than 12 hours before your class, you will be charged for the class.

About Membership …

  • Monthly memberships let you move consistently by giving you savings on a set number of classes to use each month, plus a discount on purchasing additional classes.

    Need more info? You can get a full breakdown on our blog.

  • Monthly memberships may be upgraded or downgraded (i.e., going from 12/month to 16/month, or 8/month to 4/month, or changing membership to class package) by providing a written request at least 5 days prior to your next billing date via email at info@uncommonpracticepilates.com.

    Memberships may be put on hold at any time with a 5 day written notice via info@uncommonpracticepilates.com. Holds must be at least 14 days (2 weeks) long and you cannot put your membership on hold for more than 3 times a year.

  • To cancel, please provide written notice 5 days prior to cancellation date via email at info@uncommonpracticepilates.com.

  • Class packages allow you to make a one-time purchase for a bundle of courses.

    Need more info? You can get a full breakdown on our blog.